Co-owners Emery Whalen and Brian Landry of QED Hospitality, Jack Rose’s restaurant group, realized early on that to go dining wasn’t a plausible way to keep employees at their seven food and beverage concepts employed. They started a new company, QED Resources, to train hospitality workers as telehealth customer service agents. Within days, over half their full-time employees were working in this new position, even leading to a new career path for some.
“We witnessed our team translating traits and skills they used in the service of our guests, in the service of the patients of hospitals during a time of uncertainty,” says Whalen. “We believe in the nobility of the hospitality profession and that food and drink are simply our vehicles for providing meaningful experiences. We never thought we would have an opportunity to test our theory in this way, but we are so proud of what our team proved.”