If the novel coronavirus pandemic has taught us anything, it\u2019s how many aspects of bar and restaurant work needs to be addressed.\r\n\r\nIn the hospitality business, our careers are focused on taking care of people\u2014our patrons, our employees. We often forget to prioritize the needs of ourselves and immediate circles, placing issues that impact our day-to-day lives on the back burner.\r\n\r\nBeing in tune with our bodies and minds, and in sync with how to best take care of them, is a skill. It requires education, intention, mindfulness and the will and desire to be the best version of ourselves. It doesn\u2019t have to be an all-or-nothing affair, and it certainly isn\u2019t a process that occurs overnight. It can be emotionally draining and it takes a long time.\r\n\r\nSo, how do you set yourself up for success?\r\nCall In / Call Out\r\nOver the last year, social justice issues dominated conversations and needed immediate attention. People, organizations and establishments have been called out on their behavior and called in to address the harm they\u2019ve caused within the industry.\r\n\r\nWhen we call someone in, the focus should be on reflection, not reaction. We are seeking an opportunity for those who have done damage to understand or learn more about the situation at hand.\r\n\r\nCalling someone out occurs when we need to prevent immediate harm. There are certainly moments when one may be more effective than the other.\r\n\r\n\r\n\r\nThe only way change will occur is if the bars, restaurants, individuals and organizations who are called in or out are held accountable by everyone in the industry. That means people in managerial roles must lead by example, be consistent and upfront about their expectations for themselves and others, and acknowledge when their behaviors cause harm.\r\n\r\nAccountability is also especially important when we\u2019re dealing with people in our immediate circles. They are not without flaws. As their peers and friends, it\u2019s our responsibility to inform them when they\u2019re wrong, not to ignore or excuse their behavior.\r\nSetting Up Protections\r\nWhenever we have conversations about harm or pain in the hospitality industry, it\u2019s essential to set up \u201cprotections'' for anyone who may be affected by the information being shared. Prefacing social media posts or staff meetings with trigger or content warnings goes a long way.\r\n\r\nConsider what resources or programs could be helpful to provide after difficult conversations. If you\u2019re discussing legal advocacy or state-specific information for victims of sexual assault or violence, for example, I would recommend referencing the NWLC (National Women\u2019s Law Center), which also works with male-identifying individuals, or RAINN (Rape, Abuse & Incest National Network).\r\n\r\nIn clinical settings, trauma-informed care acknowledges the need to understand a patient\u2019s life experiences. Respecting and anticipating the needs of those around you can improve your engagement and outcome, not to mention your staff\u2019s overall wellness.\r\nEstablishing Effective Boundaries\r\nWhat behaviors violate your safety and the safety of others? Is it a bar patron who unnecessarily touches your staff, or a colleague who tells off-color jokes after closing? Be firm, fair, and direct about what you need and want to create boundaries for yourself.\r\n\r\nBoundaries are not requests. They are necessities. And the point of them is to stop harm. If harm still occurs, then those boundaries are not yet in place.\r\n\r\n\r\nHarm and Humility\r\nWhen harm occurs, it\u2019s essential to acknowledge it. Otherwise, it\u2019s impossible to reconcile.\r\n\r\nIf you\u2019ve caused harm to others, be clear about the purpose of your messaging, who you have caused harm to and the next steps that you will take to address it. The most impactful thing you can do is lean into humility and the lesson that was learned. Dismantle any harmful behavior to ensure it doesn\u2019t continue.\r\nWe\u2019re Only Human\r\nWe are human. We will cause harm.\r\n\r\nHowever, it's important to acknowledge when these behaviors exhibit patterns. To truly implement change, we need to be open to addressing harmful behaviors, patterns and systems. This work is emotionally difficult, and can sometimes be humiliating, and that\u2019s okay. It sometimes requires us to look within ourselves to see how we can be better.\r\n\r\nBe kind to yourself, and take it one day at a time.\r\n\r\nFor more essays by drinks professionals, visit Outpourings: Industry Voices.